FAQ
1.Question: Do you have other products not listed online?
Answer: MOVEPEAK has many, many
Pet Supplies items not featured on our website. Since we keep developing new products for our customer and in order to protect their benefit, we won't post many new designs on our website.
2.Question: How do I place an order?
Answer: When you find
Cat Tree/Scratching Post you would like to purchase, please find our sales specialists and send your order requirement to our email. If you prefer, you may give us a email.
3.Question: When will I receive my order?
Answer:
Cat Tree/Scratching Post Production time depends on the product you order. Normally we give 30days lead time as production and shipping is based on the desination port distance. If you order some regular items which we happened to have stock, it would be very fast.
4.Question: What are Cat Tree or
Cat Scratching Post sample charges and express charges and lead time?
Answer: These are MOVEPEAK Pet standard charges for the set-up of specific product equipment used to produce your sample. Different design and material may cause different moulding charge, the sample cost of all items, we will charge of 1.5 times of quotation cost, the express fee will be bear by our clients.Of course all sample fee (don't include express fee)will refund when you place a order that quantity can reach our MOQ of each item. The sampling charge exclude mould charge and printing
Platform charge.
5.Question: Can I use copyrighted material of this Cat Tree/Scratching Post?
Answer: Customers are totally responsible for obtaining rights to use any logo, trademark, service mark, artwork, name, photograph, statement, illustration or any other intellectual property on the products purchased by the customer. Angel Love Pet shall not be held liable for the unauthorized use of any art, logo, trademark or copyright printed on any item ordered by the customer. The customer agrees to hold Angel Love Pet harmless from any claims, suits or actions alleging that the products purchased by the customer violates or infringes on any rights of any third party.
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